Privacy Policy

1. Introduction

CloudFran Technologies LLC ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with our services, including SMS text messaging and email communications.

By providing your phone number and/or email address and consenting to receive communications, you agree to this Privacy Policy.

2. Information We Collect

2.1 Information You Provide

• Contact Information: Name, phone number, email address
• Account Information: Username, password, preferences
• Communication Data: Messages you send to us, feedback, survey responses
• Transaction Information: Purchase history, appointment records

2.2 Information Collected Automatically

• Device Information: IP address, browser type, device identifiers
• Usage Data: Pages viewed, links clicked, time spent on site
• SMS Interaction Data: Message delivery status, opt-in/opt-out actions

3. How We Use Your Information

We use your information for the following purposes:

• Service Delivery: To send appointment reminders, confirmations, and service updates
• Marketing: To send promotional offers, newsletters, and announcements (with your consent)
• Customer Support: To respond to inquiries and provide assistance
• Analytics: To improve our services and understand customer preferences
• Legal Compliance: To comply with applicable laws and regulations
• Fraud Prevention: To detect and prevent fraudulent activity

4. SMS & Email Communications

4.1 SMS Text Messaging

When you opt-in to receive SMS messages, you consent to receive approximately text messages from us. These may include:

• Appointment reminders and confirmations
• Service updates and notifications
• Promotional offers and special deals
• Customer service messages

Message & Data Rates May Apply. Your mobile carrier's standard messaging and data rates will apply to all SMS messages sent and received.

Opt-Out: You can opt-out of SMS messages at any time by replying STOP to any message. You will receive a confirmation message. After opting out, you will no longer receive SMS messages unless you re-opt-in.

Help: For assistance, reply HELP to any message or contact us at 1-800-CLOUDFRAN.

4.2 Email Communications

When you opt-in to receive emails, you consent to receive marketing and transactional emails from us. You can unsubscribe at any time by clicking the "unsubscribe" link at the bottom of any email.

5. Information Sharing & Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: With third-party vendors who help us operate our business (e.g., CloudFran Agents for messaging infrastructure)
• Legal Requirements: When required by law, court order, or government request
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Consent: With your explicit consent for specific purposes

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. When you opt-out of communications, we will retain a record of your opt-out preference to honor your request.

8. Your Privacy Rights

Depending on your location, you may have the following rights:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Opt-Out: Opt-out of marketing communications at any time
• Data Portability: Request a copy of your data in a portable format

To exercise these rights, please contact us using the information below.

9. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected
• Right to know if personal information is sold or disclosed and to whom
• Right to say no to the sale of personal information
• Right to delete personal information
• Right to non-discrimination for exercising CCPA rights

10. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website and updating the "Last Updated" date. Your continued use of our services after changes constitutes acceptance of the updated Privacy Policy.